Cool Projects I’ve worked on
One person doing people work became a team of 30
One person doing people work became a team of 30: People work sat with one person. I built a distributed HR team of 30 across five sub-teams, with named owners. From two people to 30 across five sub-teams.
From nothing to a registered NGO with a working back office
From nothing to a registered NGO with a working back office. No structure, no registration, no digital setup. I built the operating model, supported the registration and set up the workspaces. Built for a new NGO. Carries you to roughly 50 staff.
Chapters apply for EU grants without waiting for headquarters
Chapters apply for EU grants without waiting for headquarters. Every grant request went through one central bottleneck. I built a self-serve process so chapters apply on their own timeline, with headquarters informed, not blocking. From one approver to thirty chapters moving independently.
Training leads who suddenly manage volunteers
Training leads who suddenly manage volunteers: Team leads got volunteers to manage and no training. I built the manual, the templates and the one to one sessions. From three volunteers to 30 countries. The manual gets shorter, the method does not.
Volunteers get recognised without anyone chasing it
Volunteers get recognised without anyone chasing it: There was no shared way to recognise volunteers. I designed peer nomination and voting, with thank-you notes built from peers' own words. Run for 1,700 people in a room. Works for 50 on a video call.
Interns arrive to a named manager, not a blank page
Interns arrive to a named manager, not a blank page. Interns showed up with no one assigned to them and no first task. I built an intake flow that names a manager and a first week before day one. Runs the same whether it's one intern or twenty.
One member journey across 31 countries
One member journey across 31 countries: Every chapter onboarded members its own way. I designed one member lifecycle, first contact to exit, for 38,000+ members in 31+ countries. Scales down to a handful of chapters.
Nobody's knowledge leaves when a lead steps down
Nobody's knowledge leaves when a lead steps down: Leads left with no route to the board. I built an exit form that writes the handover brief and alerts HR and the board. From a team of five to a board handling handovers every year.