Cool Projects I’ve worked on
Interns arrive to a named manager, not a blank page
Interns arrive to a named manager, not a blank page. Interns showed up with no one assigned to them and no first task. I built an intake flow that names a manager and a first week before day one. Runs the same whether it's one intern or twenty.
One member journey across 31 countries
One member journey across 31 countries: Every chapter onboarded members its own way. I designed one member lifecycle, first contact to exit, for 38,000+ members in 31+ countries. Scales down to a handful of chapters.