Practical systems for passionate people
You inherited the mission, and the people problems that come with it. No handbook, no handover notes, just whatever the last person left behind.
I build volunteer and member lifecycle systems for decentralised, multi-chapter organisations, so onboarding, recognition and handover stop depending on one overworked person and start running on structure instead of memory.
6 years in a movement spanning 31+ countries and 38,000+ members, the last three dedicated to serving as HR Lead and building our core people systems.
What I do
Organisations usually face one of three recurring problems. The work follows the same pattern: find where people fall through, design a process to catch them, then hand it over so it runs without me. This applies to volunteers, interns and paid staff because the people processes are the same.
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What I build: join flows, onboarding paths, check-in and coaching loops, and training for the people who supervise volunteers, interns and staff.
What changes: a new person knows what they are doing in their first week. Someone notices when they go quiet, contract or no contract.
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What I build: handover briefs, low-effort exit and transition forms, automated alerts, and follow-up routes that keep boards and incoming leads aligned.
What changes: a leadership change stops resetting the team, and what people learned stays in the organisation.
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What I build: mapped people workflows, recognition rituals that run without chasing, and the light Notion, CRM and automation layer underneath them.
What changes: the process belongs to the organisation rather than to whoever happened to build it.
Behind the Mission
A letter written for every mission driven founder or board member. Where I write about the people side of running decentralised organisations.